Refund Policy
Effective Date: September 8, 2025
At Purramble, we want every order to feel like a cozy hug from Pawradise Lane. Each item is made with care, and many of our products are created print-on-demand just for you. Because of this, we are not able to accept change-of-mind returns.
While each product is lovingly made just for you, we understand that sometimes things don’t go quite as planned. Here’s how we handle refunds and returns:
1. Damaged or Incorrect Items
If your order arrives damaged, misprinted, or you receive the wrong item:
-
Please contact us within 7 days of delivery at info@purramble.com.
-
Include your order number, a description of the issue, and a clear photo if possible.
-
We’ll arrange a replacement or refund at no additional cost to you.
2. Non-Returnable Items
Because our products are custom printed for each order, we cannot accept returns or refunds for:
-
Change of mind or wrong size chosen (please check sizing charts carefully).
-
Color variations due to different screen displays.
-
Delays caused by postal services or customs beyond our control.
3. Cancellations
-
Orders may only be cancelled within 2 hours of purchase, as production begins quickly.
-
After this time, we cannot guarantee cancellations.
4. Refunds
-
Approved refunds will be processed to your original payment method.
-
Please allow up to 7–10 business days for the refund to appear in your account.
5. Exchanges
-
At this time, we cannot offer direct exchanges. If eligible, a replacement order will be sent instead.
6. Return Shipping
-
If a return is approved, we’ll provide instructions. Return shipping costs may be the responsibility of the customer unless the item was faulty.
7. Magical Exceptions
-
If something truly unexpected happens (like a mug arriving with no handle or a hoodie stitched by a sleepy squirrel), reach out. We’ll always do our best to make it right.
8. Need Help?
-
We want your Purramble experience to feel as cozy as Pawradise Lane itself. If you have any questions or concerns about your order, please reach out: